Returns Policy

Returns will only be accepted provided that:
(a) the Customer has complied with the provisions for defects;and
(b) HBW has agreed in writing to accept the return of the Goods; and
(c) the Goods are returned at the Customer’s cost within seven (7) days of the delivery date; and
(d) HBW will not be liable for Goods which have not been stored or used in a proper manner; and
(e) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances;
(f)  the Customer notifies HBW via email prior to HBW accepting the return of the Goods with the reason for the return for consideration by HBW within five (5) days of receipt of the Goods.

Payment of refunds accepted will be processed in the original payment format as your purchase excluding courier charges.  You will be notified via email to the address listed on your account when the transaction has taken place.

Returned Goods may (at HBW’s sole discretion), incur restocking and handling fees.

Non-stocklist items or Goods made to the Customer’s specifications are under no circumstances acceptable for credit or return. 

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